Why We Fill to Order: Vidaluxlook
Our CEO was having an email conversation with a new potential customer earlier this week who is a long time customer of a very well known local shop that sells products similar to ours. She wanted to know how we compared to them. They are a great company and I have never heard anything bad about them and they've certainly earned "King of the New York" status when it comes to specialty oil and spice companies.
All we could really tell her is what we do and what our commitments are to deliver over-the-top service and the quality of our oils. This particular conversation popped into my head again when we had some first timers inquire about products.
One of the things that we always mention as we talk about the various oils is that you won't find bottles of oils on our shelves that are already pre-filled and are waiting to ship (or to buy and walk out the door by our local customers). This was done on purpose since the beginning of the COVID-19 pandemic. While it would certainly make us more operationally efficient, it would take away from the quality of the oils.
Freshness and Quality Matter:
We're mixing oils spices every day of the week. Some days it's the smell of freshly ground white peppercorns as it makes its way around our place and the next day it might be lavender buds, marjoram, or coriander that has just been mixed. We're also hand blending oil blends. Vida, our Master Blender, might be concocting the latest batch of RPO, SGO or LPO. Some days she only has to mix 4 or 5 blends and other days it can be 20+. Her oil and spice blend batches are big enough to fill about a week's worth of expected orders. We only grind and blend when we need more to fill that day's orders.
We do this so that we are filling each order that comes in with spices and seasonings that are as fresh as possible when our customers buy them. The flavor profile of freshly ground spices and oils (and the blends that they are used in) is so much more robust when it is done this way. This is a detail that we feel there can be no shortcuts or built in efficiencies. You'll find when you receive one of our bottles, with seasonings and oils that we have the packaged date (by month and year i.e. 3/15) on the box.
We recommend that ground spices and oils, and seasonings provide maximum flavor if used within 12-18 months of purchase and whole seeds within 2 years. This date is done so that you have a better idea of how long you've had a bottle (I always have a bit of distrust with "Best if Used By" dates). So if you place an order by 2pm today you are guaranteed that we filled your jar or bag with spices or seasonings that day.
We process orders in which they are received. Example, someone may want a bottle in person, however their order is #5 in that days batch of orders unless we situationally have some on hand, by circumstance. Each customer has a timeline and each order is treated with care and processed in that same manner.